At applehub242, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, so we offer a fair and hassle-free return policy.
Conditions for Return:
- You can return most new, unopened items sold by applehub242.com within 30 days of delivery for a full refund.
- Items must be returned in their original, unopened packaging, with all tags and manuals attached.
- We cannot accept returns for used items, items damaged due to misuse, or items without original packaging and tags.
- Some products may have specific return conditions. Please refer to the product description for details.
Initiating a Return:
To initiate a return, please follow these simple steps:
- Contact Us: Email us at [[email protected]] with your order number and a brief explanation of why you wish to return the item.
- Return Authorization: We will respond to your request within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
- Return Shipping: Carefully repack the item(s) in its original packaging and include the RMA number on the return label. You are responsible for the cost of return shipping. We recommend using a trackable shipping service as we are not liable for lost or damaged returns.
Refunds:
- Once we receive your returned item and verify its condition, we will issue a full refund to the original payment method used for your purchase, minus any applicable restocking fees (see below).
- Please allow 5-7 business days for your refund to be processed and reflected in your account.
Restocking Fees:
- A 10% restocking fee will be applied to all non-defective returns.
- No restocking fee will be charged for defective items or incorrect shipments.
Exceptions:
- We reserve the right to limit or refuse returns on a case-by-case basis, especially for items that show signs of wear or misuse.
- Customized or personalized items cannot be returned.
- Digital downloads and software are non-refundable.
Timeframes:
- You have 30 days from the date of delivery to initiate a return.
- We aim to process all return requests within 2 business days.
- You will receive your refund within 5-7 business days after we receive your returned item.
Contact Us:
If you have any questions regarding our return policy, please feel free to contact us at:
- Email: [email protected]
- Address: applehub 242, Marathon Mall, Nassau N.P., Bahamas
Thank you for shopping at applehub242.com!
This policy is designed to be fair for both you and our business. We strive to provide excellent customer service and a smooth return process if necessary.